Refund & Returns Policy

Effective Date: 1st July, 2025 | Last Updated: 1st July, 2025
We want you to love every piece you receive from Bhinn. Every order is carefully packed and dispatched only after passing our quality checks. As our products are carefully selected and prepared with attention to quality, all sales are final and we do not accept returns or general return requests.

Please read this policy carefully before placing your order. By purchasing from bhinn.in, you agree to the terms outlined below.

No Return Policy

Bhinn Associates does not offer returns or accept return requests for purchased products. Once an order has been successfully delivered, it cannot be returned for a change of mind, personal preference, colour preference, size or fit issues, or any other reason not covered under our replacement policy.

Customers are requested to carefully review the product details, size information, images, descriptions, and other available specifications before placing an order.

Slight variations in colour, texture, finish, or appearance due to screen settings, photography, lighting, or the handcrafted nature of certain products will not be considered a valid reason for replacement or refund.

Damaged, Defective or Incorrect Items

While we take every possible precaution to ensure your order reaches you safely and correctly, if you receive:

A damaged product
A defective product
The wrong product
A product that is materially different from the confirmed order
you must contact us within 48 hours of delivery.

To report an issue, please provide:

Your full name and registered email address
Order number
Name of the product
Detailed description of the issue
Clear photographs of the product
Clear photographs of the outer packaging and shipping label
Video evidence, if requested by our team

Our team will review the complaint and supporting evidence. If the issue is verified and approved by Bhinn Associates, we may offer a replacement or refund, at our sole discretion.

Any replacement or refund will only be provided after the product and complaint have been reviewed and approved by our team.

Replacement Policy

Replacement will only be considered in the following cases:

The product received is defective or damaged.
The wrong product was delivered.
The product received is materially different from the product ordered.

If a replacement is approved, the replacement product will be dispatched subject to availability.

If the same product is unavailable, Bhinn Associates may, at its discretion, offer an alternative resolution, including a refund.

Please note that replacement is not guaranteed and is subject to inspection and approval by Bhinn Associates.

Non-Returnable & Non-Replaceable Situations

No return, replacement, or refund will be provided in the following situations:
Change of mind after placing the order.
Customer no longer wants the product.
Colour or texture variations caused by screen calibration, lighting, or photography.
Minor variations resulting from the handcrafted nature of the product.
Incorrect size or fit selected by the customer.
Products that have been worn, used, washed, altered, or damaged after delivery.
Customised, personalised, or bespoke products, except where a confirmed manufacturing defect is established.
Products purchased during final sale or clearance offers marked as non-replaceable.
Complaints submitted after the specified reporting period.
Products returned or shipped without prior written approval from Bhinn Associates.

Cancellation Policy

Pre-Dispatch Cancellation

Orders may be cancelled within 24 hours of placing the order, provided the order has not already been processed, packed, or dispatched.

To request a cancellation, please contact us immediately through email or WhatsApp.

Once an order has been packed or dispatched, it cannot be cancelled.

Customised Orders

Customised, personalised, or bespoke orders cannot be cancelled once production or preparation has started.

If you need to make changes to a customised order, please contact us as soon as possible. Any modification request will be subject to the production status and approval of Bhinn Associates.

Important Notice

All purchases from Bhinn are considered final. There will be no return of products after delivery.

Customers are advised to carefully review all product information before placing an order. By completing a purchase on bhinn.in, you acknowledge and agree to this No Return Policy.

In exceptional cases involving a verified damaged, defective, or incorrect product, Bhinn Associates may, at its sole discretion, provide a replacement or refund after reviewing the claim and supporting evidence.

Contact Us

Our customer care team is available Monday to Saturday, 10:00 AM – 7:00 PM IST. We are committed to resolving all return and refund matters fairly and promptly.

Email: bhinnbynancy@gmail.com

WhatsApp: +91 83688 26568

Address: A-17 Galaxy Kunj, Nawada Extension, New Delhi – 110059