Refund & Returns Policy

Bhinn Associates accepts return requests under specific conditions to ensure fairness and quality assurance. Items are eligible for return if they are received in a damaged or defective condition, if the delivered item is materially different from the product description or approved order confirmation, if the wrong item was delivered, or if the product has a manufacturing defect that was not visible in the listing. However, returns will not be accepted for items that have been worn, used, or altered in any way, or for products damaged due to mishandling, negligence, or improper care by the customer. Customised, personalised, or bespoke pieces made to specific requirements are also non-returnable unless a confirmed manufacturing defect exists. Additionally, return requests made after the 7-day return window, items purchased during final sale or clearance events clearly marked as non-returnable, and items returned without prior authorisation from Bhinn Associates will not be accepted. Customers are encouraged to read product descriptions carefully before placing an order, as slight variations in colour or texture caused by screen calibration or the handcrafted nature of products are not considered valid grounds for return.